Privacy Policy

Introduction

1.1 At Lords Survey & Valuation Ltd, we are committed to safeguarding the privacy of our website visitors and clients.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users, including those enquiring about home surveys, property valuations, and RICS services in Bath and Bristol.

1.3 By using our website (www.lordssurveyandvaluation.com) and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.4 In this policy, "we", "us" and "our" refer to Lords Survey & Valuation Ltd. For more information about us, see Section 10.

2. How We Use Your Personal Data

2.1 We may process data about your use of our website and services ("usage data"). Usage data includes IP address, geographic location, browser type/version, operating system, referral source, length of visit, page views, and navigation paths. This helps us understand how users engage with pages such as our Home Survey Level 2 and Level 3 service pages.

2.2 We may process personal data provided through property survey and valuation service enquiries ("service data"). This may include your name, contact information, property address, and details relevant to RICS Home Surveys in Bath, Bristol, and surrounding areas.

2.3 We may process data for communications, enquiries, transactions, email subscriptions, and marketing. The legal bases for processing include legitimate interests, performance of a contract, and consent.

2.4 We may process data to support operations like arranging RICS HomeBuyer Reports, generating insurance reinstatement values, or liaising with estate agents.

3. Providing Your Personal Data to Others

3.1 We may disclose your personal data to our professional advisers or insurers to manage legal obligations and business risk.

3.2 We may also disclose data to third-party partners such as software providers (e.g. Xero or Google Analytics) that help us manage our services efficiently.

4. Retaining and Deleting Personal Data

4.1 We retain personal data for as long as necessary to support legitimate business operations such as issuing RICS Home Survey reports or property valuation services.

4.2 Retention periods depend on the nature of your interaction with us. Property and contact records are retained for up to 60 months after your last engagement unless otherwise required by law.

5. Amendments

5.1 We may update this policy from time to time by publishing a new version on our website.

5.2 You should check this page occasionally to ensure you are happy with any changes.

6. Your Rights

6.1 You may instruct us to provide you with any personal information we hold about you, subject to verification.

6.2 You may instruct us not to process your personal information for marketing purposes.

7. Cookies

7.1 Our website uses cookies to personalise content, analyse traffic, and support core functionality. By using our site, you consent to our cookies.

7.2 You can manage or disable cookies via your browser settings.

8. Third-Party Cookies

8.1 We use services like Google Analytics to understand user behaviour. These may set their own cookies; please consult their policies directly.

9. Contact

9.1 This website is operated by Lords Survey & Valuation Ltd, registered in England and Wales under company number 16562884. Our registered office is at 11, Laura Place, Bath, BA2 4BL.

9.2 You can contact us at:

Phone: 01225 941181 (Bath), 01172 510646 (Bristol)
Website: www.lordssurveyandvaluation.com
Email: via our website contact form